Privacy policy

Privacy Policy

This Privacy Policy explains how Nordic Brain Health ApS collects, uses, stores, and protects your personal data when you visit or make a purchase from www.braindrops.eu.

Personal Data We Collect

When you visit our website, place an order, contact us, or subscribe to marketing communication, we may collect the following types of personal data:

Name
Email address
Billing and shipping address
Phone number
Order information
Payment information
IP address
Browser and device information
Cookie and tracking information

How We Use Your Personal Data

We process your personal data for the following purposes:

To process and deliver your orders
To provide customer support
To communicate with you about your purchase
To send marketing communication if you have given consent
To improve our website, products, and services
To prevent fraud and ensure website security
To comply with legal obligations

Legal Basis for Processing

We process your personal data based on one or more of the following legal bases:

Performance of a contract, for example when we process and deliver your order
Consent, for example when you sign up for marketing communication or accept cookies
Legal obligations, for example accounting and tax requirements
Legitimate interests, for example improving our services and preventing fraud

Payment Information

Payment information is processed securely by our payment providers. We do not store your full payment card details on our own systems.

Marketing Communication

If you have given consent, we may send you marketing communication by email or other electronic channels. You can withdraw your consent at any time by clicking the unsubscribe link in our emails or by contacting us at support@braindrops.eu.

Cookies and Tracking Technologies

We use cookies and similar technologies to make the website function, analyze website traffic, improve user experience, and support marketing activities.

You can manage or withdraw your cookie consent through the cookie settings on our website.

Sharing of Personal Data

We may share your personal data with trusted third-party service providers who help us operate our business, including:

Shopify, for website and ecommerce functionality
Payment providers
Shipping and logistics partners
Email and marketing platforms
Analytics and advertising partners
Accounting, legal, and compliance providers where necessary

These service providers may only process personal data according to our instructions and where necessary to provide their services.

International Transfers

Some of our service providers may process personal data outside the European Union or European Economic Area. Where this occurs, we ensure that appropriate safeguards are in place, such as standard contractual clauses or other legally recognized transfer mechanisms.

How Long We Store Your Personal Data

We store your personal data only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required by law.

Order and accounting information may be stored for the period required under applicable bookkeeping and tax legislation.

Your Rights

Under applicable data protection law, you have the right to:

Request access to the personal data we process about you
Request correction of inaccurate personal data
Request deletion of your personal data
Request restriction of processing
Object to processing based on legitimate interests
Request data portability
Withdraw your consent at any time, where processing is based on consent

To exercise your rights, please contact us at support@braindrops.eu.

Complaints

If you are unhappy with how we process your personal data, please contact us first so we can try to resolve the issue.

You also have the right to lodge a complaint with the Danish Data Protection Agency or another competent data protection authority in your country of residence.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

Contact

If you have any questions about this Privacy Policy or how we process your personal data, please contact us at:

Nordic Brain Health ApS
Sankt Markus Alle 5, 4.tv
DK-1922 Frederiksberg C
Denmark
Email: support@braindrops.eu