Shipping policy

Shipping Policy

This Shipping Policy explains how orders placed on www.braindrops.eu are processed and delivered.

Order Processing

Orders are typically processed within 1–2 business days after payment has been received.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Destinations

We currently ship to selected countries within the European Union.

Available shipping destinations and delivery options will be displayed during checkout.

Delivery Times

Estimated delivery times vary depending on destination and shipping carrier.

Denmark: 1–3 business days
Sweden: 2–5 business days
Germany: 3–7 business days
Netherlands: 3–7 business days
Other EU countries: 3–10 business days

Delivery times are estimates and may vary due to circumstances beyond our control.

Shipping Costs

Shipping costs are displayed during checkout before payment is completed.

Any applicable free shipping thresholds or promotional shipping offers will be clearly communicated on the website.

Tracking Information

Where available, tracking information will be provided after your order has been dispatched.

Lost or Delayed Shipments

If your order has not arrived within the expected delivery period, please contact us at support@braindrops.eu and we will investigate the shipment with the carrier.

Incorrect Delivery Information

Customers are responsible for providing accurate delivery information at checkout.

We cannot be held responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

Damaged Deliveries

If your order arrives damaged, please contact us as soon as possible and include photographs of the package and product where possible.

We will assess the issue and provide an appropriate solution, which may include a replacement or refund.

Contact Information

If you have any questions regarding shipping or delivery, please contact us:

Nordic Brain Health ApS
Sankt Markus Alle 5, 4.tv
DK-1922 Frederiksberg C
Denmark
Email: support@braindrops.eu